4. Engage Stakeholders

Engagement means communicating both ways; giving clear, consistent messaging but also involving people wherever possible. Listening and creating a culture where it is okay to voice concerns. 

Automation implementations lend themselves extremely well to an involved team approach. Unlike many other business transformations, business users themselves are often actively involved in automation projects. For example, they will need to contribute to fully mapping and understanding the process that is to be automated. As the users start to see the possibilities of automation they soon find plenty of applications.

If you need to convince your stakeholders about investing in managing change – remember the final product will be much more likely to work and deliver a strong return on investment when it hits the ground if end-users have been engaged throughout.

Key Lessons Learnt

“The aim of automation is to improve ways of working and reduce day-to-day drudge work. Users are able to help shape their future, especially when they have the chance to propose projects themselves – or even build their own bots. This helps to demonstrate to people that bots are about improving their work environment, rather than replacing people.”
Dhrupad Patel
Senior Director

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