Business process management (BPM) tools have an end goal of improving corporate performance.
BPM systems are used to clearly define processes that span a full company’s operations and then monitor those processes. These tools can also be used to help automate processes. The strength of BPM systems is that they can look at the big full-company picture and can be used by any department, but they are commonly selected by operations teams.
BPM software must:
- Capture business processes
- Allow the creation of business rule logic
- Provide tools for monitoring execution performance
- Give users the ability to automate business processes
- Have the ability to create forms and other basic interfaces in a digital format or allow for integrations with other tools for the data
Proservartner have worked with a number of different tools and as an impartial partner can help you to identify the best tools for your organisation. In order for BPM to be successful it is important that it is not considered a one-off exercise but an ongoing process of continuous improvement. With this in mind it is important not only to consider not only the mapping of processes but their long-term storage and accessibility.
How To Choose The Right Software?
Communicate & Involve Everyone
If your staff, employees, team, etc. won’t use the software – what’s the point of even implementing it? It’s important to communicate with everyone in the organisation about information regarding the new BPM tool selected to be implemented.
Do Your Research & Pay Attention to Details
When doing your research, it’s important to take note of little details each platform offers. Move beyond the big picture and start digging down to the specifics. Does one system have a more intuitive and simple user interface? Will this one be more easy to train employees with over the other? Is there a feature you really like that one BPM tool has that another does not?
Figure Out Exactly What You Need or Want
Discuss with your team what it is that you want the BPM solution to accomplish. What features do you really want or need? Do you need software that manages hiring first or do you want something that can integrate with your workflow management software?
List Pro’s and Con’s
A pro’s and con’s list is extremely helpful, especially for those needing a visual aid or who work better by thinking out loud. Set it up so you have your top five BPM solutions in one column, and in the other columns list how each solution either fits your business needs and/or what they are missing.
Ask for Help
When you’re getting started with a new software system, you’re bound to have questions and concerns. So ask. Just like your company, the software provider who make the tools you use want their products to work well for you. Don’t hesitate to suggest new features, either. A software company won’t always be able to accommodate requests (and you shouldn’t adopt a tool assuming that you’ll be able to change it). But many vendors take customer suggestions very seriously, and have a rapid product development cycle that allows for such flexibility.