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CASE STUDY: DRIVING STANDARDISATION AND IMPROVED DELIVERY

FASTER CLOSE

COST REDUCTION

EFFICIENCY SAVINGS

TESTIMONIAL

Proservartner have been a solid partner in out transformation journey. They provided us with the
leadership to help drive substantial sustainable performance fixing our customer relationship.

Lukasz Kolerski Transformation Manager

CHALLENGES

  • Bridgestone had created a centralised accounting centre in Poland
  • The retained organisation had not been correctly designed leaving part roles in place, resulting in
    an adversarial relationship with the new accounting centre
  • Duplication of tasks between the teams – no clear roles and responsibilities of the activities and no
    standardised processes and process documentation

WE DELIVERED

  • Performed end to end diagnostic and benchmark on process people and technology and
    developed an action plan
  • Converted the centralised accounting centre to a shared service with standardised common
    processes
  • Provided the training and capability to prioritise and execute projects
  • Developed a service management framework with customers
  • Focus on process improvement, lean and standardisation along with technology changes

OUR RESULTS

  • Significant improvement in the relationship with the local teams
  • Cost reduction and efficiency savings
  • Standardisation of process and improved P2P, R2R processing flow
  • Faster close
  • Training and implementation methodology hand over to client