CASE STUDY: DRIVING STANDARDISATION AND IMPROVED DELIVERY
FASTER CLOSE
COST REDUCTION
EFFICIENCY SAVINGS
TESTIMONIAL
Proservartner have been a solid partner in out transformation journey. They provided us with the
leadership to help drive substantial sustainable performance fixing our customer relationship.
Lukasz Kolerski Transformation Manager
CHALLENGES
- Bridgestone had created a centralised accounting centre in Poland
- The retained organisation had not been correctly designed leaving part roles in place, resulting in
an adversarial relationship with the new accounting centre - Duplication of tasks between the teams – no clear roles and responsibilities of the activities and no
standardised processes and process documentation
WE DELIVERED
- Performed end to end diagnostic and benchmark on process people and technology and
developed an action plan - Converted the centralised accounting centre to a shared service with standardised common
processes - Provided the training and capability to prioritise and execute projects
- Developed a service management framework with customers
- Focus on process improvement, lean and standardisation along with technology changes
OUR RESULTS
- Significant improvement in the relationship with the local teams
- Cost reduction and efficiency savings
- Standardisation of process and improved P2P, R2R processing flow
- Faster close
- Training and implementation methodology hand over to client