CASE STUDY: COACHING AND TRAINING
LEARNING UTILISED RIGHT
AWAY
TRAINERS WITH EXPERIENCE
PRACTICAL DELIVERY
APPROACH
CHALLENGES
The client is a pioneering global leader in medical devices with an established shared service model. They approached Proservartner to help up-skill a group of managers in process improvement. The aim was to create an in-house team who could continue to build on the efficiency and customer service of the centre. Our practitioner was able to apply over twenty years’ experience of applying Lean methodology within shared services.
Our aim was to build relevant skills in process improvement that could be immediately applied and sustained by the participants.
WE DELIVERED
Practical workshop approach
Took time to understand current challenges within the organisation and tailor training accordingly.
Delivered a two-day face-to-face workshop on the client site in Poland.
Focussed on relevant experience and case studies from similar environments.
Gave participants the opportunity to apply techniques to their own ‘live’ challenges.
Lean-based methodology
Applied theory based on our experience of what works in real life scenarios.
Introduced a simple staged approach of four key Lean principles: mapping current processes (SIPOC), identifying waste (value stream mapping), diagnosing problems (root cause analysis) and defining the solution (to-be process mapping).
Ability to implement and sustain change
Provided training on a project managementframework so that the team could implement initiatives identified through the process improvement methodology.
Built necessary skills in workshop facilitation and recording results.
Provided take-away materials that captured the main learning for future reference.
OUR RESULTS
Having started to apply techniques to current challenges within their roles, the participants were able to utilise the learning straight away.
Feedback from the event showed that the participants valued the trainer’s evident experience specifically within the shared service field and practical approach to delivery.