CASE STUDY: SHARED SERVICE AND OUTSOURCING
METHODOLOGY
REDESIGN
LEAN TRANSITION
CHANGE
MANAGEMENT
TESTIMONIAL
Smooth cooperation on complex project. Thanks for listening, challenging me and delivering the solutions that fit the purpose, internal requirements and size of the project. High flexibility that you present in your operations is a very exceptional pattern in the BPO and SSC sector.
Krzysztof Luty, Head of Shared Services
CHALLENGES
- Taking over project led by outsourcing provider – review and leaning of the methodology
- Fragmented high cost financial transaction processes in affiliates
- Strong desire to improve execution of strategy by improving focus on business partnership
- Incumbent team resource constrained and resistant to change
WE DELIVERED
- Mapping of existing processes and splitting them between retained and shared service effort
- Business Impact Analysis and Workshops with key stakeholders
- Transition Project Management – management of a project of transition of circa 120 FTE to the SSC; locations in scope mainly Nordics & Northern Europe
- Support of embedding of processes into structured delivery teams
OUR RESULTS
- Redesign and delivery comprehensive of methodology for relocation of transactional services
- Business partnering model
- Lean and timely transition of processes
- Enhancement of the level of services delivered and change management around the resistance and negative perception of the project
- Handover to client and training of continuous process improvement team