CASE STUDY: DUNNINGS LETTERS
£130K ANNUAL SAVINGS
ROI IN 2 MONTHS
3,800 HOURS SAVED
Proservartner worked alongside a national loan-serving provider to implement the
automation of their mortgage breach letters. The workflow involved aggregating data from
multiple systems and was cumbersome, wasting valuable staff resources. As the organisation
had taken on more international clients the process needed to be adapted to each country’s
specific data laws and regulations regarding the appropriate management of debt collection.
We identified the best-fit RPA vendor, mapped the current ‘as-is’ processes and identified
ways to streamline each of them in ‘to-be’ design. We highlighted areas where changes to
the process and workflow would translate into time and cost savings once automated.
The implementation of one bot saved the company over £130,000 annually, eliminating
around 3800 hours of manual work. A return on investment was seen in just 2 months and
we implemented the bot in just 3 weeks.