CASE STUDY: FNOL REPORTING
£500K ANNUAL SAVINGS
ROI IN 3 MONTHS
END-TO-END PROCESS
OVERVIEW
Proservartner worked alongside a global insurer focused on casualty coverage who were
looking to modernise the way the handled over 37k FNOL (First Notice Of Loss) reports. Our
client were growing in size and realised that they could no longer rely solely on the manual
FNOL process they had in place. Every year, offshore teams of 22 full-time employees had to
manage around 37,500 cases across layers of administrative systems, and with varying
document formats.
WE DELIVERED
Proservartner were able to integrate bots which replicated tasks such as basic data entry
from disparate sources, creation and sending of acknowledgement letters and
archiving of files. This is a great example of how multiple bots can handle different elements
in an end-to-end process.
OUR RESULTS
Improved accuracy and accelerated claims processing helped cut FNOL handling time in
half, this equates to around £500k of annual savings each year.
The firm saw a return on investment in 3 months.