CASE STUDY: ONBOARDING NEW EMPLOYEES
UPSKILLED INTERNAL TEAM
IMPLEMENTED AUTOMATION
ON TIME AND BUDGET
CHALLENGES
- Pell Frischmann was embarking on their first digitisation project leveraging workflow automation
for the on-boarding of new employees. - Historically the on-boarding process was inefficient and the project team assigned had huge potential but little experience in scoping requirements,
vendor selection and developing the solution
WE DELIVERED
Proservartner were brought in to provide coaching and guidance to the project team.
Our team coached the client on how to:
- Scope system requirements using use cases and user requirements
- Identify and manage stakeholders through change
- Define change and communications strategies and execute on those plans
- Scope and define process SLA, KPI,segregation, approval hierarchy and control points
- Design the future state TO BE process, and;
- Technically build the workflow, input forms, output emails, approval channels, dashboards and reporting
OUR RESULTS
- Upskilled capable internal project team in project scoping, defining and execution in all elements
of project management and change and communication - Upskilled technical capabilities in building fit-for-purpose automation solutions
- Delivered the solution on time and within budget