Shared services Roundtable
Topic: Process Ownership Models
After three decades of Total Quality Management, Process Reengineering, Lean, Six Sigma and now Business Process Management, it is mind boggling to observe that only a few companies have an excellent process Governance in place and consistently manage their processes.
It is certainly valid to ask ourselves why we are not doing better and what can we do to remediate to the situation. Governance has certainly improved tremendously over the last 5 years and yet we still count only a few companies that manage by process year after year.
Our roundtable of how to approach Governance and Ownership in a way that can lead to better results and a sustainable process culture.