Shared Services Roundtable

Topic: RPA vs aI




11:00-12:30pm (UK)


SSC and GBS leaders


10 Places. First come, first served

In partnership with

The pandemic has shown us that necessity is the greatest driver of innovation. Companies are embracing video conferencing technology like never before, and it is having a knock-on impact on testing and leveraging other new technologies.

At the forefront, stand RPA and AI tools. There is a trend for these to become more low code and to automate as much as possible, as fast as possible. The key questions here though is when to use which technology, and whether they are competing or complementary.

We wanted to bring in a series of practitioners to have that debate, including a mix of thought leaders and practitioners leveraging either RPA or AI, or both!

This will be a intimate 12 person roundtable, focused on real life experiences and demystifying the space of RPA and AI. We will be joined by Andrea Baker from Inmarsat, who will share real life experiences from both RPA and AI.

The session will be facilitated by Rob Harvey, Chief Product Officer at Sidetrade, and Rakesh Sangani, founder and CEO of Proservartner.

Rob Harvey is the CPO at Sidetrade and a member of the company’s executive committee. He oversees Sidetrade’s complete product lifecycle, from strategy and development, through to launch and continued innovation. He works closely with the CTO, to a drive product strategy that helps businesses navigate the complexities of digital transformation and unlock customer value. Rob has over 22 years’ experience in order-to-cash. Before joining Sidetrade, he held senior positions at Accenture, Verizon, and Orange Business Services.

Having spent a career in Business Transformation, Rakesh Sangani has been an auditor, an advisor and practitioner working in leading business transformation programmes. The founder and CEO of Proservartner, he is a recognised thought leader in the automation of business processes, and is often speaking at conference around trends and lessons across Europe, Americas, Middle East and Asia.

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