Shared Services Roundtable

Despite three decades of Total Quality Management, Process Reengineering, Lean, Six Sigma and now Business Process Management, few companies can confidently say they have excellent process governance in place or that they manage their processes consistently.

Governance has certainly improved tremendously over the last 5 years but how many improve their processes year after year? So, where are we now and what can we do to remediate the situation?

This session aims to look at Governance and Ownership and explore the opportunities for businesses to improve their GBS and Shared services outcomes. We will cover:

• Why should we focus on outcomes and not efficiency only?
• What are my competitors doing?
• What should be my future strategy?
• What is the next step?