ChatGPT in GBS

How is Generative AI going to change GBS and what to do about it

GBS Event Series

Online roundtable, Friday 5th May

In summary, ChatGPT can be used in various GBS functions, including customer service, HR services, finance and accounting, procurement, and IT services, to automate repetitive tasks, improve efficiency, and provide insights into data.

Join us as we discuss:


3:00-4:30pm (GMT)


Friday 5th May


Subject Matter Experts


8 places. First come, first served

Who is this session for?
This virtual roundtable is for any GBS/shared services leader or global process owner looking to connect, share and learn together with their peers. Attendees from all industries and across the world are welcome.

What will attendees get out of it?
This session will bring attendees up to date on the state of ChatGPT and how best to optimise it for their individual situation, creating a competitive advantage for their organisation over competitors.

Host: Paul Morrison, Managing Director

Paul has over 20 years of experience in outsourcing advisory with Hackett, Alsbridge and others. Paul leads the Business Process Outsourcing practice at Proservartner and oversees offshoring, deal negotiation, price benchmarking, GBS and global strategy.


Host: Rakesh Sangani, CEO and Founder

Rakesh is a recognised thought leader in business transformation, shared services and outsourcing. As the founder and transformational leader of Proservartner, he is also a qualified chartered accountant, certified project manager, and Black Belt Lean Six Sigma.

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