Leveraging service management
GBS Event Series
Online roundtable, Monday 24th April
McKinsey found GBS programmes increased customer satisfaction by 20-40%…how can we all hit that 40% figure?
Customers crave a simple, consistent way to find and use services. The better their experience and the more value they come away with, the easier the argument will be for more resources and incorporating additional tasks into GBS. So, how can service management make the customer experience as positive as possible?
TIME
3:00-4:30pm (GMT)
DATES
Monday 24th April
AUDIENCE
Subject Matter Experts
ALLOCATION
8 places. First come, first served
Join us as we discuss:
- Why is a service management model important?
- How to create a service mentality as the first step to being a true business partner.
- Key things to watch out for when setting up.
- How do you manage the business vs GBS relationship?
- What tools do we all have in place?
- What mechanisms do we use?
Who is this session for?
This virtual roundtable is for any GBS/shared services leader or global process owner looking to connect, share and learn together with their peers. Attendees from all industries and across the world are welcome.
What will attendees get out of it?
This session is designed to leave attendees knowing what best-in-class service management looks like and how to create a strategy to bring it about in their own organisation, whether it is for internal or external customers.
Host: Rakesh Sangani, CEO and Founder
Rakesh is a recognised thought leader in business transformation, shared services and outsourcing. As the founder and transformational leader of Proservartner, he is also a qualified chartered accountant, certified project manager, and Black Belt Lean Six Sigma.