ROI and making the GPO model work

GBS Event Series

Online roundtable, Monday 20th March

62% of CFOs and GBS leaders believe that GPOs should not own the operational running of the process – is this right?

Michael Hammer created the term Process Owner in the 1980s and organisations are now truly looking to incorporate this way of thinking.

The pandemic focused attention on being efficient and effective, making process centricity a key enabling tool once again. It is so much more than a one-off project, though, it is a complete organisational mindset change that embraces an end-to-end process, removing all barriers and waste that stop you from meeting those outcomes.


3:00-4:30pm (GMT)


Monday 20th March


Subject Matter Experts


8 places. First come, first served

Join us as we discuss:

Who is this session for?
This virtual roundtable is for any GBS/shared services leader or global process owner looking to connect, share and learn together with their peers. Attendance is industry and geography-agnostic.

What will attendees get out of it?
This session is designed to leave with a deep understanding of how to make the GPO model work for their situation.


Host: Rakesh Sangani, CEO and Founder

Rakesh is a recognised thought leader in business transformation, shared services and outsourcing. As the founder and transformational leader of Proservartner, he is also a qualified chartered accountant, certified project manager, and Black Belt Lean Six Sigma.

Host: Paul Morrison, Managing Director

Paul has over 20 years of experience in outsourcing advisory with Hackett, Alsbridge and others. Paul leads the Business Process Outsourcing practice at Proservartner and oversees offshoring, deal negotiation, price benchmarking, GBS and global strategy.

Register your place

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