BPO Event Series​

Generating ROI from BPO – The next wave of value

An exclusive webinar hosted with Cognizant - Wednesday 6th December


12-1pm (UK time)

What time?

Wednesday 6th December


Only 20 places


It's online


Why you need to attend

How do you get more value from a BPO relationship after the initial savings are banked? How can you get more value from a mature practice like outsourcing, when the world is being transformed by technology? Is there more to get or is it time to reconsider BPO completely?

Join Proservartner and Cognizant as they explore with your peers the future of outsourcing and share best practices.

Key talking points that we will cover…

  • New scope – beyond F&A and contact, to digital and industry processes

  • Taking advantage of digital – with analytics, process and task mining

  • New models –  risk/reward, new outcomes, new ecosystem

  • Going further – the next round of global locations

  • Insourcing – bringing back in house / investing internally

  • Monetise the asset – opportunities to cash out of GBS/shared services

Join us

Register your place today!

Who should attend this session?

This virtual roundtable is for any senior outsourcers, transformation and procurement leader looking to connect, share, and learn with peers. Attendees from all industries and across the world are welcome.


Paul v2

Paul Morrison
Managing Director @ Proservartner

Paul has over 20 years of experience in outsourcing advisory with Hackett, Alsbridge and others. Paul leads the Business Process Outsourcing practice at Proservartner and oversees offshoring, deal negotiation, price benchmarking, GBS and global strategy.


Juan Circle PicStaff

Juan Diaz
Head of Digital Finance BPO UK&I @ Cognizant

Juan is a business transformation executive with broad and in-depth experience in Shared Services and Outsourcing. He has worked with multiple leading BPO service organisations, strategic advisory services and in-house Global Business Services (GBS).

Event reviews

"It was nice to hear and share my thoughts with industry leaders. I would certainly recommend joining these sessions"​
Head Of MS Outsourcing Management​
"Great event. I very much enjoyed the discussion. It was great to see people from different industries and hear their views."​
Deutsche Bank​
IT Application Risk & Control Manager​
"Excellent roundtable with the industry leaders, practitioners and a really good group of participants."​
ING Bank
Head Of Robotics & Intelligent Automation​

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