The future of BPO
GBS Event Series
Online roundtable, Monday 6th March
A Technavio report expects BPO market growth of over 7% per year between 2020 and 2024. Are you taking advantage of and managing this growth?
Parts of finance and other functions that were previously too difficult or too ‘core’ to outsource are now ‘outsourcable’.
BPO contracts don’t work the same way they used to. Instead of managing a service, now you need to manage people. Plus, there are different mechanisms you need to be aware of.
TIME
3:00-4:30pm (GMT)
DATES
Monday 6th March
AUDIENCE
Subject Matter Experts
ALLOCATION
8 places. First come, first served
Join us as we discuss:
- How BPO is changing and will need to change to stay relevant
- Changes to how a BPO should be governed
- How future tech should be leveraged
- The trend to insource
Who is this session for?
This virtual roundtable is for any GBS/shared services leader or global process owner looking to connect, share and learn with their peers. Attendees from all industries and across the world are welcome.
What will attendees get out of it?
This session will bring attendees up to date on the state of BPO and how to optimise arrangements for their individual situation, creating a competitive advantage for their organisation over competitors.
Host: Rakesh Sangani, CEO and Founder
Rakesh is a recognised thought leader in business transformation, shared services and outsourcing. As the founder and transformational leader of Proservartner, he is also a qualified chartered accountant, certified project manager, and Black Belt Lean Six Sigma.
Host: Paul Morrison, Managing Director
Paul has over 20 years of experience in outsourcing advisory with Hackett, Alsbridge and others. Paul leads the Business Process Outsourcing practice at Proservartner and oversees offshoring, deal negotiation, price benchmarking, GBS and global strategy.