Shared Services and GBS

Proservartner creates cost efficiencies, standardises and optimises processes and enables agile back-office functions to give our clients the competitive advantage they need.

With our heritage in setting up shared service centres, our experienced team can take you through every step of your journey.

The benefits to adopting a SSC or GBS model are obvious. By shifting functional processes into one location you can ensure oversight and compliance, standardise process and yield potential savings of anywhere from 20-50%.

In order to realise these benefits, every element has to be right. Partner with us and we will ensure not only that you have a robust and realistic strategy but we will also be hands-on during the implementation and stabilisation phases.

Operating Model

Location Feasibility, Operating Model, Process Efficiency, Intelligent Automation

Back-office Transformation

Analysis, Strategy, Employee Performance, Continous Improvement

Leveraging Technology

Selecting Technology, ERP Implementation, Moving to S4HANA, Technology Lifecycles


Lean, Six Sigma and Agile

Operating Model

Shared Service Centers were often functionally led and governed during their inception in the 90s, with processes and policy determined at a regional or business unit level and would operate within a silo and quite often with fragmented technology. This has been replaced by integrated models combining transactional activities with strategic alignment. Proservartner can help your SSC/GBS with:

  • Location Feasibility
  • Operating models
  • Process Efficiency
  • Intelligent Automation

Back-Office Transformation

In a world where data is the new currency, businesses expect greater visibility from back-office teams, faster and more accurate data and although the expected workload has risen, the resources allocated haven’t. This has reached a crux where a radical redesign and adoption of new technology may be needed in order for a back-office to become the agile resource that organisations expect. Let our experts help with you with:

  • Analysis and Benchmarking
  • Design and Strategy
  • Employee Performance
  • Continuous Improvement

Leveraging Technology

There is so much noise about technology as a disruptor in the Shared Services space and it’s easy to understand why. With many rules-based processes, the success of technologies like automation has been well documented, but this doesn’t mean that choosing the right technology or vendor is straightforward. So many different applications all promise the same or similar results.

Proservartner can help you with:

  • Choosing the right technology
  • ERP implementation
  • Moving to S4HANA
  • Technology lifecycles


When it comes to the successful running of a business, function or project, there are various methodologies which can help. A methodology is defined as ‘a system of practices, techniques, procedures, and rules used by those who work in a discipline.’ Not only is Proservartner team certified to deliver different methods during our projects but we can also train your team.

Shared Services Case Study

Our client, consisting of two allied police forces, had set out to dramatically transform their support operations. The current model involved a one-to-one ratio of support staff to police officers so it was clear a more efficient way forward was needed.

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