Topic: Leveraging service management to enhance internal customer experiences
Internal customers crave a simple, consistent way to find and use services. The better their experience and the more value they come away with, the easier the argument will be for more resources and incorporating additional tasks into the shared service centre.
So, how can service management make the internal customer experience as positive as possible?
Join us for the next roundtable in our popular shared services series for a small, private session as we discuss:
- How do you manage the relationship between the business and the shared service centre?
- What tools do we all have in place?
- What mechanisms do we use?
Our exclusive roundtable will gather 10 industry leaders for a relaxed, private discussion. If you would like to find out more, email Client Director Matthew Francis (email@example.com) for the full details on this event and how to join.
Due to the popularity and demand for our Shared Services roundtables, we are now running two sessions instead of one. This allows us to keep attendance below 12 in order to enable everyone to participation and get the most benefit from the discussions taking place. Simply notify Matthew Francis which day is most convenient for you.