The roundtable will be 90 minutes long.

All information will be treated as confidential.

There is no cost for attending, however we do ask for active participation with cameras on.

Places are limited to 10 participants – these are assigned on a first come, first served basis.


It is still true today that the business case behind many SCC or GBS models is first and foremost a cost-reduction exercise. What has changed significantly though, is the means to accomplish this and the accompanying operating model. Shared Service Centers were often functionally led and governed in their inception in the 90s with processes and policy determined as a regional or business unit level and would operate within a silo and quite often with fragmented technology. This has been replaced by integrated models, which combine transactional activities with strategic alignment.


This exclusive event gathers 10 leaders in the Shared Services and GBS space to discuss real life experiences focused on:

  • How can you help bridge the gap between strategy and practicality when considering a new model?
  • What data is needed for an informed design and plan of action?
  • Pitfalls and mistakes during the implementation phase
  • How to ensure the stabilisation of new models

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