This year has been a period of great difficulty this year. Many bill-payers have found themselves caught out by unexpected rises in utility prices. Some will need help to make it through and face the difficult choice of deciding which bills to pay and which must be left outstanding.

Where does this leave utility providers? The regulated issue of caring for vulnerable customers in this position must be handled with care. Collections in every step of the 365-day period of processes must be accounted for carefully or businesses face difficult financial straits.

Many issues are pressing but these three are perhaps top of mind:

• Increasing pricing and managing the need to be agile.
• Taking a preventative approach to collections.
• How new technology can support changing requirements.

Email Proservartner’s utilities specialist Paul Beardsmore (paul.beardsmore@proservartner.co.uk) to learn more about our involvement in the sector and free events we run for senior leaders in the industry.