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Using the specialist experience of our practitioners, we delivered a training solution specifically designed for a shared services environment. Helping the client to build a culture of problem solving and continuous improvement.

The background

The client is a pioneering global leader in medical devices with an established shared service model.  They approached Proservartner to help up-skill a group of managers in process improvement. The aim was to create an in-house team who could continue to build on the efficiency and customer service of the centre. Our practitioner was able to apply over twenty years’ experience of applying Lean methodology within shared services.

Our aim was to build relevant skills in process improvement that could be immediately applied and sustained by the participants.

What we delivered

Practical workshop approach

  • Took time to understand current challenges within the organisation and tailor training accordingly.

  • Delivered a two-day face-to-face workshop on the client site in Poland.

  • Focussed on relevant experience and case studies from similar environments.

  • Gave participants the opportunity to apply techniques to their own ‘live’ challenges.

Lean-based methodology

  • Applied theory based on our experience of what works in real life scenarios.

  • Introduced a simple staged approach of four key Lean principles: mapping current processes (SIPOC), identifying waste (value stream mapping), diagnosing problems (root cause analysis) and defining the solution (to-be process mapping).

Ability to implement and sustain change

  • Provided training on a project managementframework so that the team could implement initiatives identified through the process improvement methodology.

  • Built necessary skills in workshop facilitation and recording results.

  • Provided take-away materials that captured the main learning for future reference.

The results

Having started to apply techniques to current challenges within their roles, the participants were able to utilise the learning straight away.

Feedback from the event showed that the participants valued the trainer’s evident experience specifically within the shared service field and practical approach to delivery.

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