The Big Bang - Bringing Functions Together in GBS
Published on 26th June 2023
Paul Morrison
Managing Director, Proservartner
Paul has over 20 years of experience in outsourcing advisory with the likes of Hackett, Alsbridge and others. Paul leads the Business Process Outsourcing practice at Proservartner and oversees offshoring, deal negotiation, price benchmarking, GBS and global strategy.
Andrea Schaffell
Director of Shared Services, Equans UK/IRE
Andrea Schaffell is Director of Shared Services at EQUANS UK/IE, an ENGIE Group company. She leads a multi-function service organisation providing back-office services to a range of EQUANS businesses and its customers. Andrea is a highly skilled executive, who has extensive practice leading global companies through business transformations. Andrea has managed in very complex organisation structures and has been a leader in the shared services space since the mid-90s supporting large, complex international organisations.
Podcast Summary
Proservartner Managing Director Paul Morrison and Andrea Schaffell, Director of Shared Services at Equans, discuss how to bring all of an organisation’s functions into GBS, how performance was managed during the pandemic and more.
Key themes covered:
• How to begin, and then build on, bringing one function after another into your GBS.
• The challenges of COVID and how they were overcome.
• Turning conversations with customers and partners into action.
• The latest partners Equans are working with.
• How to generate the desire to succeed in your workforce.