The Future Of Managing GBS Transitions
Published on 13th November 2023
Edoardo Peniche
VP of GBS, Aptiv
Multinational leader with 26 years of experience who uses entrepreneurial drive and global savvy to achieve dramatic corporate turnarounds and spur startups to rapid growth.
Paul Morrison
Managing Director, Proservartner
Paul has over 20 years of experience in outsourcing advisory with the likes of Hackett, Alsbridge and others. Paul leads the Business Process Outsourcing practice at Proservartner and oversees offshoring, deal negotiation, price benchmarking, GBS and global strategy.
Podcast Summary
Join Aptiv’s VP of GBS, Edoardo Peniche, as he shares how to stay close to the business, manage transition and keep the lights on in a lively discussion with our very own Outsourcing Practice Lead and Managing Director, Paul Morrison.
Key themes covered:
- How to stay close to the wider business
- How to evolve from one business model to another with technology
- Improving relationships with outsourcers
- What best practice in managing transitions looks like
- How chatbots and self-service can reduce transactions and paperwork
- The improving relationship between RPA and OCR
- Keeping the lights on in GBS during a transition!