What Keeps GBS Leaders Up At Night (and what doesn't!)

Published on 30th October 2023


Rakesh Sangani

CEO & Founder, Proservartner

Rakesh is a recognised thought leader in business transformation, shared services and outsourcing. As the founder and transformational leader of Proservartner, he is also a qualified chartered accountant, certified project manager, and Black Belt Lean Six Sigma.

Marta Steer

Head of the European Business Support Centre, Marsh

Seasoned business transformation leader with a passion for operational efficiency, technology integration and organisational effectiveness with the goal of optimising processes, reducing costs and enabling business growth. 

Podcast Summary

Proservartner CEO & Founder Rakesh Sangani and Marta Steer, Head of the European Business Support Centre at Marsh, discuss remote working, the power of celebrating victories, what makes the biggest difference to a shared service centre’s performance and what GBS leaders should be worried about (and what shouldn’t worry them!).

Key themes covered: 

• Remote working vs working in-office.

• The importance of celebrating your wins.

• People, processes or technology: which is most important to the performance of a shared service centre?

• What keeps you up at night as a GBS leader and what other leaders should not be worried about.

• The importance of climate change and politics to a GBS strategy.

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