What Keeps GBS Leaders Up At Night (and what doesn't!)
Published on 30th October 2023
Rakesh Sangani
CEO & Founder, Proservartner
Rakesh is a recognised thought leader in business transformation, shared services and outsourcing. As the founder and transformational leader of Proservartner, he is also a qualified chartered accountant, certified project manager, and Black Belt Lean Six Sigma.
Marta Steer
Head of the European Business Support Centre, Marsh
Seasoned business transformation leader with a passion for operational efficiency, technology integration and organisational effectiveness with the goal of optimising processes, reducing costs and enabling business growth.
Podcast Summary
Proservartner CEO & Founder Rakesh Sangani and Marta Steer, Head of the European Business Support Centre at Marsh, discuss remote working, the power of celebrating victories, what makes the biggest difference to a shared service centre’s performance and what GBS leaders should be worried about (and what shouldn’t worry them!).
Key themes covered:
• Remote working vs working in-office.
• The importance of celebrating your wins.
• People, processes or technology: which is most important to the performance of a shared service centre?
• What keeps you up at night as a GBS leader and what other leaders should not be worried about.
• The importance of climate change and politics to a GBS strategy.