The Future Of Managing GBS Transitions
Published on 13th November 2023
VP of GBS, Aptiv
Multinational leader with 26 years of experience who uses entrepreneurial drive and global savvy to achieve dramatic corporate turnarounds and spur startups to rapid growth.
Managing Director, Proservartner
Paul has over 20 years of experience in outsourcing advisory with the likes of Hackett, Alsbridge and others. Paul leads the Business Process Outsourcing practice at Proservartner and oversees offshoring, deal negotiation, price benchmarking, GBS and global strategy.
Key themes covered:
- How to stay close to the wider business
- How to evolve from one business model to another with technology
- Improving relationships with outsourcers
- What best practice in managing transitions looks like
- How chatbots and self-service can reduce transactions and paperwork
- The improving relationship between RPA and OCR
- Keeping the lights on in GBS during a transition