What Keeps GBS Leaders Up At Night (and what doesn't!)
Published on 30th October 2023
CEO & Founder, Proservartner
Rakesh is a recognised thought leader in business transformation, shared services and outsourcing. As the founder and transformational leader of Proservartner, he is also a qualified chartered accountant, certified project manager, and Black Belt Lean Six Sigma.
Head of the European Business Support Centre, Marsh
Seasoned business transformation leader with a passion for operational efficiency, technology integration and organisational effectiveness with the goal of optimising processes, reducing costs and enabling business growth.
Key themes covered:
- Remote working vs working in-office.
- The importance of celebrating your wins.
- People, processes or technology: which is most important to the performance of a shared service centre?
- What keeps you up at night as a GBS leader and what other leaders should not be worried about.
- The importance of climate change and politics to a GBS strategy.