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Transitioning To A BPO At Speed

Published on 1st December 2023

Paul Morrison

Managing Director & Outsourcing Practice Lead, Proservartner

Paul has over 20 years of experience in outsourcing advisory with the likes of Hackett, Alsbridge and others. Paul leads the Business Process Outsourcing practice at Proservartner and oversees offshoring, deal negotiation, price benchmarking, GBS and global strategy.

You can listen on your favourite platform Spotify

Podcast Summary

Working with an outsourcer can be one of the best decisions an organisation makes as they look to quickly acquire new capabilities or resources and create a competitive advantage. But how can these benefits be fully capitalised on and generated as quickly as possible? Proservartner’s founder and managing director, Rakesh Sangani and Paul Morrison, respond with their top tips from their joint experience.

Rakesh Sangani

CEO & Founder, Proservartner

Rakesh is a recognised thought leader in business transformation, shared services and outsourcing. As the founder and transformational leader of Proservartner, he is also a qualified chartered accountant, certified project manager, and Black Belt Lean Six Sigma.

Key themes covered:

  • Make sure there are no surprises before and during the onboarding process.
  • Ensure the right team is in place on the client organisation’s side as well as on the BPO’s side.
  • Prepare and put in place a strong methodology.
  • Have a realistic plan and sequence the transition correctly.
  • Carry out knowledge transfer physically instead of remotely.
  • Seeding is key.
  • Use tools and technology to your advantage to help ensure a successful transition.
  • Make full use of comms and service management resources.
  • Have penalties (and incentives!) ready to go

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